Refund policy

Last Updated: January 2026

At NightAura.space, we want every customer to shop with complete confidence. If you are not fully satisfied with your purchase, we're here to help.

30-Day Return Guarantee

We proudly offer a 30-day return policy. You may request a return within 30 calendar days after receiving your order.

Free Returns

We provide free returns for eligible orders worldwide.

Return Eligibility

To qualify for a return, items should:

• Be returned within 30 days after delivery
  
• Be in good condition
  
• Include original accessories and packaging whenever possible
  
• Not show excessive wear, intentional damage, or misuse
  

Non-Returnable Items

The following cannot be returned:

• Gift cards
  
• Downloadable digital products
  
• Clearance items marked as Final Sale
  
• Products damaged through misuse or modification
  

Refund Process

After receiving and inspecting your returned item, we will notify you of the approval status.

Approved refunds are processed back to the original payment method.

Please allow 5–10 business days for your financial institution to complete the refund.

Damaged or Incorrect Orders

If your package arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Order number
  
• Photos of the item
  
• Photos of the packaging

We'll quickly arrange a replacement or full refund.

Exchanges

If you wish to exchange an item, please contact our customer service team for assistance.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been dispatched, our standard return policy will apply.

Contact

Email: support@NightAura.space